FAQ
Answers to common questions about Superheroines orders, digital delivery, photo sets, streaming, and support.
Digital Delivery
Common questions about receiving and accessing digital purchases.
How do I receive my purchase?
Digital products are delivered after checkout. Follow the access instructions on your order confirmation page and in your confirmation email.
What if my download or access link does not work?
Email ko@superheroines.com with your order number and the title you purchased. We will help restore access.
Are these physical products?
Most current catalog products are digital titles or digital bundles. Product pages will identify any special format or collector option when available.
Can I get help with an older order?
Email ko@superheroines.com with any details you have, including email address, order number, title, or approximate purchase date.
Orders
Common questions about checkout, order records, and support.
Where is my order confirmation?
Order confirmations are sent to the email address used at checkout. Check spam or promotions folders if it does not arrive.
Can I change the email on an order?
Email ko@superheroines.com with the order details and the correct email address so we can review it.
What payment methods are accepted?
Available payment methods are shown during secure checkout before you complete your order.
Who do I contact for order help?
Email ko@superheroines.com with your order number and a short description of the issue.
Products
Common questions about videos, bundles, streaming, and photo sets.
Do all products include photo sets?
No. Photo set details appear only on titles with a Photo Set or Bundle option. If those options are not available for a title, photo set sections stay hidden on the storefront.
Where can I watch trailers?
Trailers appear on product pages when a trailer is available for that title.
Can I buy bundles?
Yes. Bundle options and catalog packages are listed on the relevant product pages when available.